HIPAA-compliant Nurture agents reduced appointment no-shows by 42% and increased patient follow-through on care plans.

Luminary runs a network of 28 specialty clinics, and their patient acquisition funnel was leaking at every stage: 40% of new-patient forms never got a call back within 48 hours, insurance verification took 3-5 days, and HIPAA rules meant their team couldn't use most off-the-shelf chat tools. Empty appointment slots cost them roughly $11K per clinic per week.

Konvrt deployed a HIPAA-compliant Scout + Qualify pair behind a BAA. Scout engages prospective patients within 60 seconds, collects insurance information through a secure flow, and hands verified patients to Closer to book against the clinic's availability in real time. All PHI stays in a dedicated Luminary tenant.

HIPAA and BAA review took three weeks up front — the longest part of the rollout. Once legal was clear, technical integration with Epic MyChart and Availity insurance verification took eight days. Two compliance officers signed off before go-live. Zero PHI incidents in year one.