1. Introduction
Digilife Inc., a California corporation doing business as Konvrt ("Konvrt," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at konvrt.xyz, use our AI-powered lead conversion platform, or otherwise interact with our services (collectively, the "Services").
Our principal place of business is located at:
Digilife Inc.
655 N Central Ave, Fl 17
Glendale, CA 91203
United States
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
We collect information in several ways depending on how you interact with our Services.
2.1 Information You Provide Directly
- Account and registration data: Name, email address, company name, job title, phone number, and billing information when you create an account or subscribe to our Services.
- Communications: Information you provide when you contact us via email, chat, contact forms, or customer support, including the content of those communications.
- Payment information: Credit card numbers, billing addresses, and other financial data processed through our third-party payment processors. We do not store full credit card numbers on our servers.
- User-generated content: Lead data, campaign configurations, templates, and any other content you upload, create, or transmit through the platform.
2.2 Information Collected Automatically
- Device and browser information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language preferences.
- Usage data: Pages viewed, features used, time spent on pages, click patterns, referral URLs, and navigation paths within our Services.
- Log data: Server logs that record requests to our servers, including timestamps, error reports, and system activity.
- Location data: Approximate geographic location derived from your IP address.
- Cookie and tracking data: Information collected through cookies, web beacons, pixels, and similar technologies (see Section 5).
2.3 Information from Third Parties
- Integrations: If you connect third-party services to Konvrt (e.g., CRM platforms, email marketing tools, analytics services), we may receive data from those services as authorized by you.
- Business partners: We may receive information from referral partners, resellers, or co-marketing partners.
- Public sources: We may collect publicly available business information to enrich lead profiles and improve our Services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and operating our Services: To deliver, maintain, improve, and personalize the Konvrt platform, including AI-powered lead scoring, qualification, nurturing, and conversion features.
- Account management: To create and manage your account, process transactions, and send transactional communications such as billing confirmations and service updates.
- Customer support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
- Analytics and improvement: To understand how our Services are used, identify trends, monitor performance, and improve the functionality and user experience of our platform.
- AI model training and improvement: To train, develop, and improve our AI agents and machine learning models that power lead conversion features. We use aggregated and de-identified data for this purpose where feasible.
- Marketing and communications: To send promotional materials, newsletters, product updates, and event invitations where you have opted in or where permitted by law. You can opt out at any time.
- Security and fraud prevention: To detect, prevent, and respond to security incidents, fraud, abuse, and other harmful activities.
- Legal compliance: To comply with applicable laws, regulations, legal processes, or government requests.
- Enforcing agreements: To enforce our Terms of Service, Acceptable Use Policy, and other agreements.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: We share information with third-party vendors who perform services on our behalf, such as cloud hosting, payment processing, email delivery, analytics, and customer support. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Business transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
- Legal requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Digilife Inc., our users, or the public.
- With your consent: We may share your information for other purposes with your explicit consent.
- Aggregated or de-identified data: We may share aggregated or de-identified information that cannot reasonably be used to identify you for analytics, research, benchmarking, or marketing purposes.
Categories of Personal Information Disclosed for Business Purposes (Past 12 Months)
- Identifiers (name, email, IP address)
- Commercial information (transaction history, subscription data)
- Internet or electronic network activity information (browsing data, usage logs)
- Professional or employment-related information (job title, company name)
- Inferences drawn from the above categories to create user profiles
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our Services.
Types of Cookies We Use
- Essential cookies: Required for the basic functionality of our website and Services. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our Services by collecting and reporting information anonymously.
- Functional cookies: Enable enhanced functionality and personalization, such as remembering your preferences and settings.
- Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may impact the functionality of our Services. You may also opt out of interest-based advertising through the Digital Advertising Alliance (optout.aboutads.info) or the Network Advertising Initiative (optout.networkadvertising.org).
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account data: Retained for the duration of your account and for a reasonable period thereafter (typically up to 12 months) to comply with legal obligations and resolve disputes.
- Billing records: Retained for a minimum of 7 years to comply with tax and financial record-keeping requirements.
- Usage and log data: Retained for up to 24 months for analytics and security purposes, then aggregated or deleted.
- Marketing data: Retained until you opt out or withdraw consent.
When we no longer need your personal information, we securely delete or de-identify it in accordance with our data retention policies.
7. Data Security
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Regular security assessments and vulnerability testing
- Access controls and role-based permissions for our employees and contractors
- Secure cloud infrastructure hosted in SOC 2 Type II certified data centers
- Incident response procedures and breach notification protocols
- Employee security awareness training
While we take reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Right to access: Request a copy of the personal information we hold about you.
- Right to correction: Request correction of inaccurate or incomplete personal information.
- Right to deletion: Request deletion of your personal information, subject to certain exceptions.
- Right to portability: Request that we provide your personal information in a structured, commonly used, machine-readable format.
- Right to opt out: Opt out of the sale or sharing of your personal information, targeted advertising, or profiling.
- Right to limit: Limit the use and disclosure of your sensitive personal information.
- Right to non-discrimination: Exercise your privacy rights without receiving discriminatory treatment.
To exercise any of these rights, please contact us at privacy@konvrt.xyz. We will respond to verifiable requests within 45 days, as required by applicable law. We may need to verify your identity before processing your request.
You may designate an authorized agent to submit a request on your behalf. We may require the agent to provide proof of authorization and may still require you to verify your identity directly.
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you additional rights regarding your personal information.
Your California Rights
- Right to know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of collection, the business or commercial purposes for collection, and the categories of third parties with whom we share your information.
- Right to delete: You have the right to request deletion of the personal information we have collected from you, subject to certain exceptions provided by law.
- Right to correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
- Right to opt out of sale/sharing: You have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising.
- Right to limit use of sensitive personal information: If we collect sensitive personal information, you have the right to limit our use and disclosure of such information to what is necessary to perform our Services.
- Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different quality of service.
How to Submit a Request
You may submit a verifiable consumer request by:
- Emailing us at privacy@konvrt.xyz
- Writing to us at: Digilife Inc., 655 N Central Ave, Fl 17, Glendale, CA 91203
You may make a request to know up to twice in a 12-month period. We will verify your identity by matching the information you provide with the information we have on file. We will respond to your request within 45 days. If we need additional time, we will notify you of the extension (up to an additional 45 days).
Categories of Personal Information Collected
In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:
- Identifiers (e.g., name, email address, IP address, account name)
- Personal information under the California Customer Records statute (e.g., name, address, telephone number, financial information)
- Commercial information (e.g., products or services purchased, transaction history)
- Internet or other electronic network activity (e.g., browsing history, interactions with our website)
- Geolocation data (approximate location from IP address)
- Professional or employment-related information (e.g., job title, company)
- Inferences drawn from the above to create a profile reflecting preferences and behavior
Sensitive Personal Information
We may collect account login credentials (username and password) which are considered sensitive personal information under the CPRA. We use this information solely for the purpose of providing and securing our Services and do not use it for purposes that would require us to provide a right to limit.
Shine the Light Law
Under California Civil Code Section 1798.83 ("Shine the Light"), California residents may request information regarding the disclosure of personal information to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.
10. Do Not Track Signals
Our Services currently do not respond to "Do Not Track" (DNT) browser signals. However, we honor Global Privacy Control (GPC) signals as an opt-out of the sale or sharing of personal information, as required by the CCPA/CPRA. If your browser or device transmits a GPC signal, we will treat it as a valid opt-out request.
11. "Do Not Sell or Share My Personal Information"
We do not sell your personal information for monetary consideration. We do not share your personal information for cross-context behavioral advertising purposes. If our practices change in the future, we will update this Privacy Policy and provide a conspicuous "Do Not Sell or Share My Personal Information" link on our website.
12. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe that a child under 16 has provided us with personal information, please contact us at privacy@konvrt.xyz.
13. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform. This Privacy Policy applies solely to information collected by Konvrt.
14. International Data Transfers
Our Services are operated from the United States. If you access our Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. By using our Services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. For significant changes, we may also provide notice through email or a prominent notice on our Services. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.