Nurture agents guided prospective students through complex enrollment funnels, answering 90% of questions instantly and boosting completions.

Polaris was watching its application funnel shrink year over year. Gen-Z applicants expected instant answers, but the admissions team was answering 'what's your graduation rate?' emails three days late. International students — Polaris's fastest-growing segment — were dropping out of the funnel entirely because time zones made sync conversations impossible.

Konvrt deployed Scout as a 24/7 admissions concierge across the Polaris website, WhatsApp, and the student portal. It answers common questions in English, Spanish, Mandarin, and Arabic, hands off to a human counselor when the conversation turns personal, and books campus tour slots directly into Slate. Nurture re-engages applicants who stall mid-application.

Rollout began with four academic programs — business, computer science, nursing, and engineering — before expanding university-wide. The admissions team trained the agent on their response playbook over two weeks, then iterated weekly with Insight's conversation quality reports.