Verdant Co., a sustainable home goods brand, was losing 72% of carts to abandonment. Konvrt's Closer agent now triggers personalized recovery sequences within 60 seconds of abandonment, while Nurture re-engages lapsed customers with curated product recommendations.
Verdant sells direct-to-consumer houseplants — a high-volume, low-margin category with a brutal returns problem. Plants die in shipping, customers want refunds, and each support ticket eats 12 minutes of a human's time. At peak season, their team of six was getting buried under 4,000+ weekly inquiries and response times were creeping past five days.
Konvrt deployed Scout for pre-purchase plant selection ('which low-light plants survive in NYC apartments?') and Qualify for post-purchase support. The Qualify agent handles 70% of refund and replacement requests end-to-end — identifying the issue, checking order history, and auto-issuing credits within policy. Humans only see escalations.
Verdant gave Konvrt read/write access to their Shopify and Gorgias stacks. A one-week training period taught Scout the full plant catalog and replacement policy. Support tickets that used to take 12 minutes now average 90 seconds for the customer — and zero seconds of human time for 70% of them.
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